We will only use your personal information to improve your City of Gladstone experience. A variety of current technologies and processes are used to protect customer data.We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please contact us.
Credit Card Security Code ExplainedOur process asks customers to enter their credit card's security code, also known as the Card Verification Value Code, or CVV. CVV is an authentication procedure established by credit card companies, designed to prevent credit card fraud. Entering the security code verifies possession of the card itself. The CVV code now appears on most (but not all) major credit and debit cards. Each credit card company has its own name for the CVV code, but it functions the same for all major card types. VISA refers to the code as CVV2, MasterCard calls it CVC2. The back panel of most Visa/MasterCard cards contain the full 16-digit account number, followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. To aid in the prevention of fraudulent credit card use, we require the 3 or 4 digit code on the back of your credit card. When you submit your credit card information your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate. You can view this Certificate on our Site by clicking on the Trustwave Logo. The CVV security code usually can be found on the back of your credit card. It is a 3-4 digit number printed at the top of the signature strip.
Refund PolicyThis Refund Policy applies to payments made at the City’s Cashier windows and online from our website for utility services. Gladstone will only issue utility refunds on payments in cases of fraud or at Gladstone’s discretion. Requests for Refunds should be made no later than 45 days after the payment posts to the utility customer’s account. Requests submitted after 45 days will not be refunded.br>
A valid reason is required for refund. In cases of fraud, the customer must submit a signed affidavit from the bank or the agency issuing the credit card. We are typically more inclined to refund payments where fraud can easily be determined. But we do not accommodate users of the online payment service who ask for a refund upon completing the payment entry and deciding that the payment should have been on a different card.
Reasons for disqualifying a refund are listed below:
• Duplicate payment entries will not be refunded, but will be applied to the customer’s utility account. • Inability to report fraudulent payments within 45 days will disqualify the Request for Refund. • Data input errors by the operator or changes to your computer that prevent you from using the service will not be cause for refund. Note such changes can be caused by new software, upgrades, or operator error.
If you wish to make a request for refund, please call the Gladstone water billing office at 816-436-2200.