Public Works

Water Department

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Water Department FAQs:

The Gladstone Water Department staff answers questions about City water and sewer service every day. The questions highlighted below are asked frequently and are intended to help educate our customers. If you have a question that has not been addressed, please contact us here.

Who do I contact for more information?

If you suspect a water line break please contact the Public Works Department at (816) 436-5442. If you have billing questions, want to change or establish new service, or suspect a meter leak please call City Hall at (816) 436-2200, or send a message to Gladstone Water Department . City Hall is open Monday through Friday from 8:00 AM-5:00 PM. For problems after 5:00 PM Monday through Friday or on weekends, please call (816) 436-3550.

Does Gladstone offer a Senior Citizen discount?

Yes. The City of Gladstone offers a water discount to our residents age 65 and over. To qualify the account must be in your name, and you must live at the residence for which the discount is applied. To receive the discount, bring proof of your age to City Hall and our staff will arrange it for you. To print an application, click here, then click on your printer icon.

Can I make payment through an automatic bank draft or budget billing?

Yes. The City of Gladstone now offers budget billing to even out your payments throughout the year and automatic bank drafting payments. More information on both as well an online or printable application form can be found in the e-Services section of our website.

What is the "winter average" rate for sewer billing?

Sewer charges are billed based on your residential water consumption. The “winter average” was designed to allow customers to pay for sewer usage based upon their winter month’s water consumption. The winter months of December, January, and February are used to calculate the “winter average” since that time period provides a true picture of interior water use that actually flows into the sewer system. Using the “winter average” for sewer charges ensures that water consumption for outdoor water use, such as filling swimming pools and heavy use of lawn sprinkler systems, does not result in sewer charges on water consumption that does not flow into the sewer system.

My water bill seems high, what's the problem?

If your water usage seems unusually high you may have a leak. First, check for leaky faucets or a running toilet. If you don't find anything, you might have a toilet leak which is not audible. Most toilet leaks are at the overflow pipe or the plunger ball. If the leak is at the overflow pipe, the water level is usually too high. To prevent or to stop leaks, gently bend the arm until the valve shuts off the water about a half inch below the top of the overflow pipe. Sometimes the valve is worn and will run like a leaky faucet and must be replaced. If you're an experienced "do-it-yourselfer" you might want to tackle the job, otherwise call a plumber. Plunger ball leaks aren't as easy to spot. The easiest way to check is to drop a little food coloring into the tank and wait about 2 hours. If there is color in the bowl you probably have a leak at the plunger ball. If you do, it will need to be replaced or realigned, which is a relatively simple repair. If you don't detect a problem within your home, please call the City at (816) 436-2200 for further investigation.

How much water does it take to run the dishwasher, flush the toilet, etc.?

Here are a few examples of how much water some basic household appliances use.

Toilets - 7 gallons per flush
Showers - 5 to 10 gallons per minute
Automatic Dishwashers - 12 gallons per run
Washing Machine - 40 gallons per large load

What are the City of Gladstone's current water and sewer rates?

Our current water rate is $3.87 per thousand gallons, and the sewer rate is $7.28 per thousand gallons. Each bill includes an administrative service charge of $4.52 for water and $11.15 for sewer. The water portion of your bill also includes a 1.00% sales tax. The City's sewer rate is affected by the City of Kansas City. Gladstone does not have a sewer treatment plant and must contract with Kansas City to dispose of our sewer.

When can I expect to receive my water bill?

Gladstone customers receive a water and sewer bill every other month. Customers on the east side of the City are billed in the even-numbered months, with bills due on the 15th of odd-numbered months. Customers on the west side of the City are billed in the odd-numbered months, with bills due on the 15th of the even-numbered months. If the 15th falls on a weekend or holiday, payment will be due on the first business day after the weekend or holiday. Payment can be made in person at City Hall or through the night drop box which is located just to the right of the front doors at City Hall. Payments may be mailed to PO Box 801727, Kansas City, MO 64180-1727; please mail at least ten days prior to the due date to ensure your payment reaches us in time. As an added convenience you can make online payments using credit or debit cards or an e-check here.








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