Welcome to the City of Gladstone

Water Department

Does Gladstone offer a Senior Citizen discount?

Yes. The City of Gladstone offers a water discount to our residents age 65 and over. To qualify the account must be in your name, and you must live at the residence for which the discount is applied. To receive the discount, bring proof of your age to City Hall and our staff will arrange it for you. To print an application, click here, then click on your printer icon.

Can I make payment through an automatic bank draft or budget billing?

Yes. The City of Gladstone now offers budget billing to even out your payments throughout the year and automatic bank drafting payments. More information on both as well an online or printable application form can be found in the e-Services section of our website.

What is the "winter average" rate for sewer billing?

Sanitary sewer rates are based upon water usage since flows through the sewer are not metered. The City recognizes that during the summer months residents commonly use water that does not flow back into the sanitary sewer. During the summer months, the City bills your sewer charges based upon your average usage from the month of December through March. This way, no matter how much water you consume by watering your lawns or washing your car, your sewer rate is not be affected. This billing practice saves you money.

My water bill seems high, what's the problem?

If your water usage seems unusually high you may have a leak. First, check for leaky faucets or a running toilet. If you don't find anything, you might have a toilet leak which is not audible. Most toilet leaks are at the overflow pipe or the plunger ball. If the leak is at the overflow pipe, the water level is usually too high. To prevent or to stop leaks, gently bend the arm until the valve shuts off the water about a half inch below the top of the overflow pipe. Sometimes the valve is worn and will run like a leaky faucet and must be replaced. If you're an experienced "do-it-yourselfer" you might want to tackle the job, otherwise call a plumber. Plunger ball leaks aren't as easy to spot. The easiest way to check is to drop a little food coloring into the tank and wait about 2 hours. If there is color in the bowl you probably have a leak at the plunger ball. If you do, it will need to be replaced or realigned, which is a relatively simple repair. If you don't detect a problem within your home, please call the City at (816) 423-4127for further investigation.

How much water does it take to run the dishwasher, flush the toilet, etc.?

Here are a few examples of how much water some basic household appliances use.

• Toilets - 7 gallons per flush
• Showers - 5 to 10 gallons per minute
• Automatic Dishwashers - 12 gallons per run
• Washing Machine - 40 gallons per large load

What are the City of Gladstone's current water and sewer rates?

Our current water rate is $3.34 per thousand gallons, and the sewer rate is $5.04 per thousand gallons. Each bill includes an administrative service charge of $7.63 for water and $13.10 for sewer. The water portion of your bill also includes a 1% sales tax. The City's sewer rate is affected by the City of Kansas City. Gladstone does not have a sewer treatment plant and must contract with Kansas City to dispose of our sewer.

When does my water bill come?

Gladstone customers receive a water and sewer bill every other month. The City recommends marking your calendars as to when your payment is due. As an added convenience, water and sewer bills can be paid in person at City Hall or through the night drop box which is located just to the right of the front doors at City Hall. If the normal payment date (the 15th) falls on a weekend or a holiday, payment is due on the first business day following the weekend or the holiday. We also offer payment by automatic bank drafting.

Who do I contact for more information?

If you suspect a water line break please contact the Public Works Department at (816) 436-5442. If you have billing questions, want to change or establish new service, or suspect a meter leak please call City Hall at (816) 423-4127, or send a message to Gladstone Water Department . City Hall is open Monday through Friday from 8:00 AM-5:00 PM. For problems after 5:00 PM Monday through Friday or on weekends, please call (816) 436-3550.