PublicWorks
Water Department
Our current water rate is $5.10 per
thousand gallons, and the sewer rate is $12.40 per thousand gallons.
Each bill includes a service charge of $10.25 for
water and $18.18 for sewer. The water portion of your bill also
includes a 1.00% sales tax. The City's sewer rate is affected by the
City of Kansas City. Gladstone does not have a sewer treatment plant
and must contract with Kansas City to dispose of our sewer. Who do
I contact for more information? If you suspect a water line break
please contact the Public Works Department at (816) 436-5442. If you
have billing questions, want to change or establish new service, or
suspect a meter leak please call City Hall at (816) 436-2200, or send a message to
Gladstone Water Department . City Hall is open Monday through Friday from 8:00
AM-5:00 PM. For problems after 5:00 PM Monday through Friday or on
weekends, please call (816) 436-3550. Does Gladstone offer a Senior
Citizen discount? Yes. The City of Gladstone offers a
water discount to our residents age 65 and over. To qualify the
account must be in your name, and you must live at the residence for
which the discount is applied. To receive the discount, bring proof
of your age to City Hall and our staff will arrange it for you. To
print an application, click here, then click on your printer icon.
Can I make payment through an
automatic bank draft or budget billing? Yes. The City of Gladstone now offers
budget billing to even out your payments throughout the year and
automatic bank drafting payments. More information on both as well
an online or printable application form can be found in the
e-Services section of our
website. What is the "winter average" rate
for sewer billing? Sewer charges are billed based on your residential water consumption. The “winter average” was designed to allow customers to pay for sewer usage based upon their winter month’s water consumption. Water usage in the winter months of December, January, and February are used to calculate the “winter average” since that time period provides a true picture of interior water use that actually flows into the sewer system. Using the “winter average” for sewer charges ensures that water consumption for outdoor water use, such as filling swimming pools and heavy use of lawn sprinkler systems, does not result in sewer charges on water consumption that does not flow into the sewer system. Helpful reminder: Outside water usage in December, January and February may increase your winter average. My water bill seems high, what's
the problem? If your water usage seems unusually
high you may have a leak. First, check for leaky faucets or a
running toilet. If you don't find anything, you might have a toilet
leak which is not audible. Most toilet leaks are at the overflow
pipe or the plunger ball. If the leak is at the overflow pipe, the
water level is usually too high. To prevent or to stop leaks, gently
bend the arm until the valve shuts off the water about a half inch
below the top of the overflow pipe. Sometimes the valve is worn and
will run like a leaky faucet and must be replaced. If you're an
experienced "do-it-yourselfer" you might want to tackle the job,
otherwise call a plumber. Plunger ball leaks aren't as easy to spot.
The easiest way to check is to drop a little food coloring into the
tank and wait about 2 hours. If there is color in the bowl you
probably have a leak at the plunger ball. If you do, it will need to
be replaced or realigned, which is a relatively simple repair. If
you don't detect a problem within your home, please call the City at
(816) 436-2200 for further investigation. How much water does it take to run
the dishwasher, flush the toilet, etc.? Here are a few examples of how much
water some basic household appliances use. SIGN UP FOR ONLINE WATER PAYMENTS NOW!
HOW TO PAY YOUR WATER BILL
WATER CONSUMER CONFIDENCE REPORT
WATER & SEWER UTILITY REGULATIONS
Water Department FAQs:
The Gladstone Water Department staff answers questions
about City water and sewer service every day. The questions
highlighted below are asked frequently and are intended to help
educate our customers. If you have a question that has not been
addressed, please contact us here.
What are the City of Gladstone's
current water and sewer rates?
Showers - 5 to 10 gallons per
minute
Automatic Dishwashers - 12
gallons per run
Washing Machine - 40 gallons per
large load
Water saver models can use significantly less water
When can I expect to receive my water bill?
Gladstone customers receive a water and sewer bill every month. Bills are due on the 15th of the month. If the 15th falls on a weekend or holiday, payment will be due on the first business day after the weekend or holiday. Payment can be made in person at City Hall or through the night drop box which is located just to the right of the front doors at City Hall. Payments may be mailed to PO Box 801727, Kansas City, MO 64180-1727; please mail at least ten days prior to the due date to ensure your payment reaches us in time. As an added convenience you can make online payments using credit or debit cards or an e-check here.